Digital Ticketing FAQs

Please note that all Digital Season Ticket Passes have now been sent to all Season Ticket Holders – the email address you would have received this from will be - please monitor your inbox and check all your junk folders to ensure you have received this. 

Digital One Hotspur Member passes will shortly start going out in batches, starting with those supporters who have purchased a ticket for the Manchester City fixture on Sunday 15 August.

We kindly ask that you only contact us if you have not received your pass within 48 hours of any fixture. 


We are utilising our stadium’s technological capabilities to introduce a fully contactless digital ticketing operation.

In addition to making the matchday entry process as smooth as possible, the new system has been designed to help protect supporters’ health, safety and security by allowing us to reduce physical contact during the stadium entry process and understand who is inside the stadium on matchdays.

Please refer to our FAQs below for help and guidance on how our digital ticketing process will work for the Premier League.

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