Written orders are processed at the start of the advanced purchase phase, at least approx. ten weeks before the match (exception: start of a new season, depending on the match schedule). At least six weeks prior to the respective home match (beginning on the 4th home match day), every customer will receive a message from us stating if the application was successful or if it had to be rejected. For away games, tickets will be assigned after the opposition team has allocated our ticket quota.
How will my order be processed?
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